Privacy Policy Coastal Maid Service LLC Effective Date: April 27, 2026

Coastal Maid Service LLC ("we," "us," or "our") operates the website https://coastalmaidservice.com and uses SMS/MMS messaging for appointment-related communications. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request cleaning services, or interact with our SMS messaging.

1. Information We Collect

We collect:

Personal Information: Name, mailing address, email address, phone number, property address (home, short-term rental/Airbnb, or office), payment details (cash or credit card), and any special instructions you provide (e.g., access codes or cleaning preferences).

SMS/MMS Information: Your mobile phone number, message content, opt-in/opt-out status, and timestamps related to booking, confirmation, and reminder messages sent from +1 443-373-5287.

Website Data: IP address, browser type, pages visited, and cookies for site functionality.

We do not knowingly collect data from children under 13.

2. How We Collect Your Information

Information is collected directly from you when you book services, submit forms, or communicate via phone, email, or SMS. We also receive data automatically from the website and through third-party scheduling or payment tools.

3. How We Use Your Information

We use your information to:

Schedule and provide professional cleaning services for homes, short-term rentals (STRs/Airbnb), and offices.

Send transactional SMS/MMS messages for booking, confirming, and reminding of appointments only (no promotional messages).

Process payments (cash or credit card) on a per-job/client basis.

Communicate about your services and address any issues.

Improve our website and operations.

Comply with legal obligations.

4. Sharing Your Information

We may share your information with:

Subcontractors (all our cleaning staff are independent subcontractors) who need access details to perform the cleaning.

Trusted service providers (e.g., payment processors or scheduling platforms).

As required by law or in the event of a business transfer.

We do not sell your personal information. Your mobile number and SMS consent are not shared with third parties for their marketing purposes.

5. SMS Messaging (A2P)

By providing your mobile phone number and consenting (e.g., by texting back, checking a box, or providing your number during booking), you agree to receive SMS/MMS from Coastal Maid Service LLC at +1 443-373-5287 for transactional appointment communications only.

Message frequency varies (typically 1–3 messages per appointment).

Standard message and data rates may apply.

To opt out: Reply STOP to any message. You will receive one confirmation and no further messages (except as required by law).

For help: Reply HELP or contact us at 443-998-4439.

Consent is not required to purchase services.

6. Data Security

We use reasonable safeguards to protect your information, but no system is completely secure.

7. Your Rights and Choices

You can:

Request access to, correction of, or deletion of your information.

Opt out of SMS at any time by replying STOP.

Manage cookies through your browser.

For privacy requests, email [email protected] or visit https://coastalmaidservice.com/privacy-policy.

8. Changes to This Policy

We may update this Privacy Policy. The new effective date will be posted here.

9. Contact Us

Coastal Maid Service LLC 48 Capetown Rd Berlin, MD 21842 Phone: 443-998-4439 SMS: +1 443-373-5287 Email: [email protected] Owner/Representative: Eka Suryadi Poling

By using our website or services, you consent to this Privacy Policy.